Shipping policy

Last Updated: June 2026

Processing Times

All THE WAX FOUNDRY orders are hand-packed and prepared for shipment from British Columbia, Canada.

Please allow 2–4 business days for order processing.

Processing times may be extended during seasonal releases, holidays, or periods of increased demand.

We currently ship throughout Canada and select international destinations.

Shipping availability may change without notice.

Shipping rates are calculated at checkout based on destination, package weight, and selected shipping method.

Any applicable duties, customs fees, taxes, or import charges are the responsibility of the customer.

Delivery times are estimates only and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery timelines are outside of our control.

THE WAX FOUNDRY is not responsible for delays caused by:

If your package appears lost, please contact us and we will do our best to assist in locating the shipment.

Customers are responsible for ensuring shipping information is accurate at checkout.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges before being re-shipped.

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of:

We will review each case individually and provide a replacement or refund where appropriate.