Refund policy
Last Updated: June 2026
Returns
Due to the handmade and limited-edition nature of our products, all sales are final.
We do not accept returns for:
- Change of mind
- Scent preference
- Personal taste
- Seasonal or archived releases
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery at:
hello@thewaxfoundry.com
Please include:
- Your order number
- Photographs of the product
- Photographs of the shipping box and packaging
Claims submitted after 7 days may not be eligible for review.
Replacements & Refunds
Approved claims may receive:
- A replacement product
- Store credit
- A refund to the original payment method
Resolutions are provided at the sole discretion of THE WAX FOUNDRY.
Sale Items
All sale items, promotional products, limited releases, and archived studies are final sale.