Privacy policy

Last Updated: June 2026

THE WAX FOUNDRY ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, subscribe to our newsletter, or otherwise interact with us.

By using this website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

Information you voluntarily provide, including:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Telephone number
  • Payment information
  • Purchase history
  • Communications with us

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Website activity and usage data
  • Referring website information
  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate regarding purchases
  • Provide customer support
  • Improve our products and website
  • Send transactional emails
  • Send marketing communications (where consent has been provided)
  • Detect fraud and maintain website security
  • Comply with legal obligations

3. Email Marketing

If you subscribe to our mailing list, we may send you updates regarding:

  • New scent study releases
  • Seasonal collections
  • Product announcements
  • Events and promotions

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

4. Cookies & Analytics

Our website may use cookies and similar technologies to improve user experience and understand how visitors use our website.

Cookies may help us:

  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic
  • Support marketing and advertising efforts

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Shopify

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services.

Your information is stored through Shopify's secure data storage, databases, and applications. Payment information is processed through Shopify's approved payment providers and is subject to their security standards and privacy practices.

For more information, please review Shopify's Privacy Policy.

6. Third-Party Services

We may use trusted third-party providers to assist with:

  • Payment processing
  • Shipping and order fulfillment
  • Website analytics
  • Email marketing
  • Advertising and social media integrations

These providers only receive information necessary to perform their services and are required to safeguard your information in accordance with applicable laws.

7. Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose information:

  • To service providers assisting with our business operations
  • To comply with legal obligations
  • To protect our rights, property, or safety
  • In connection with a business transfer, merger, or acquisition

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal, tax, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your information
  • Correct inaccurate information
  • Request deletion of personal information
  • Withdraw consent to marketing communications
  • Request information about how your data is used

To exercise these rights, please contact us using the information provided below.

10. Children's Privacy

This website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

11. Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

12. International Visitors

If you access our website from outside Canada, your information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers operate.

By using our website, you consent to such transfers.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date. Continued use of the website following changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

THE WAX FOUNDRY
British Columbia, Canada

Email: hello@thewaxfoundry.com

Website: thewaxfoundry.com